Refund policy
- All returns and exchanges must have original tags attached and be in original packaging, unworn and unwashed.
- No returns will be accepted after 7 days from the date of receipt your package, please contact us immediately at orangefashionvillage@gmail.com for assistance in the returns process.
- No exchanges will be accepted after 7 days from the receipt of your package, please contact us immediately at orangefashionvillage@gmail.com for assistance in the exchange process.
- will be accepted with a written authorization number within 7 days of receipt of your package, please contact us immediately at orangefashionvillage@gmail.com.
- For information regarding returns, exchanges or damages, please email us at orangefashionvillage@gmail.com or call us at 1-866-646-5531 during our business hours (Monday to Friday, 10am to 6pm Eastern).
- We CANNOT process exchanges or returns that are purchased from a third party. If you run into issues with a product purchased through a different vendor, please contact your original point of purchase for their return policies.
- Return labels will not be issued for fit related issues
- Absolutely no returns or exchanges on sheets and / or bedding.
- Absolutely no returns or exchanges on all intimate apparel (shapers, underwear, and bras).
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
